Last updated: April 18, 2026
1. Who We Are
Butterflies & Feathers ("B&F", "we", "us", or "our") is a German-Ghanaian fashion and art business that presents Afrocentric fashion, collectible artworks, and related services. This policy explains how we process personal data through this website and our order-handling processes.
BUTTERFLIES & FEATHERS
AM HAFERBERG 18
21502 GEESTHACHT
GERMANY
INFO@BUTTERFLIESANDFEATHERS.COM
WWW.BUTTERFLIESANDFEATHERS.COM
2. Scope of This Policy
This policy applies when you browse this website, search the collection, add items to your bag, submit an order request, complete payment through a payment provider, request delivery, or contact us about an order or client service matter.
3. Personal Data We Process
Depending on how you use the site, we may process:
- identity data such as your name;
- contact data such as your email address and delivery details;
- order data such as selected items, variants, sizes, prices, order references, and order status;
- payment routing data, such as the provider chosen for checkout and related transaction references returned by Stripe or PayPal;
- delivery data such as dispatch region, destination, carrier, and tracking details;
- technical data such as server logs, session data, and website security information;
- preference data stored in your browser for essential shopping functions, such as cart contents and region preferences.
4. How We Collect Personal Data
We collect data directly from you when you submit it during checkout or when you contact us. We also generate limited technical and order metadata through the operation of the site, the CMS, payment providers, and fulfilment workflows.
5. Why We Process Personal Data
We process personal data to:
- operate the website and keep it secure;
- display and remember essential shopping functions such as your bag and region selection;
- review, accept, reject, process, and fulfil orders;
- take or confirm payment through selected payment providers;
- coordinate shipping, dispatch, client care, and returns;
- comply with legal, accounting, tax, consumer, and fraud-prevention obligations;
- maintain internal records and order history;
- respond to customer service, privacy, and legal enquiries.
6. Legal Bases
Where the GDPR applies, we generally rely on one or more of the following legal bases:
- contract, where processing is necessary to review or fulfil your order;
- legal obligation, where we must retain or disclose information for tax, accounting, fraud, or consumer-law reasons;
- legitimate interests, where we need to secure the site, manage operations, prevent misuse, and run the business responsibly;
- consent, where non-essential cookies or future optional marketing/analytics tools are used.
7. Cookies, Local Storage and Similar Technologies
We use essential technical storage to operate the site, including session and security functionality, cart data, checkout profile data, region preference data, and your cookie preference. More detail is available in our Cookie Policy. Non-essential cookies or similar technologies should only be activated where you have accepted them.
8. Payment Providers and Service Providers
When you choose a payment route, relevant payment and order information may be shared with the provider you select, such as Stripe or PayPal, so that payment can be authenticated, processed, and confirmed. We may also share necessary personal data with hosting, IT, fulfilment, and delivery providers where needed to operate the site and complete your order.
9. Delivery and International Operations
Butterflies & Feathers operates across Germany and Ghana, and selected fulfilment activities may involve those locations. If data is transferred outside the EEA or UK, we will only do so where a lawful transfer mechanism is available and appropriate safeguards are in place, or where the transfer is otherwise permitted by law.
10. Data Retention
We keep personal data only for as long as necessary for the purposes described in this policy, including fulfilment, accounting, consumer-law compliance, fraud-prevention, and dispute resolution. Order records and related financial information may be retained for longer where tax, bookkeeping, audit, or legal obligations require it.
11. Your Rights
Where the GDPR applies, you may have the right to be informed, access your data, correct inaccurate data, erase data in some cases, restrict processing, receive portable data, object to certain processing, and object to automated decision-making where relevant. You also have the right to lodge a complaint with a competent data protection authority.
12. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or disclosure. However, no website or transmission method can be guaranteed to be completely secure.
13. Children
This website is not intended for children, and we do not knowingly collect personal data from children for direct sales through the site.
14. Changes to This Policy
We may update this policy from time to time to reflect legal, operational, or technical changes. The latest version will always be published on this page with an updated date.
15. Contact and Complaints
For privacy requests, complaints, or data-access enquiries, please contact BUTTERFLIES & FEATHERS at INFO@BUTTERFLIESANDFEATHERS.COM or write to AM HAFERBERG 18, 21502 GEESTHACHT, GERMANY. If you are located in the EEA, you may also complain to the data protection authority in the country of your habitual residence, place of work, or the place of the alleged infringement.